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Used to be the chief and the reason I are already a faithful Telus custiomer For a long time. But This is often about to vary!!
We are sorry to listen to about each one of these difficulties you've got seasoned with both equally tech support and billing. Please mail us a private message, and we’ll work to obtain you the assistance and comply with-up required to take care of these difficulties without delay.
@chris14 I wished to apparent up some inaccurate data. We will repair service TELUS owned downed lines at no cost. We are going to only take away the road entirely for development/renovation purposes but there's a cost involved. We sent you A personal message just in case you want to move ahead with possibly circumstance.
How can I realize that man or woman. I believe I'm going right into a new billing cycle And that i have been working in circles for weeks
within the Black Friday i referred to as Telus to have me a completely new mobile line for my daughter if there is a deal like i obtained previously for my other Young children as being a loyal customer with Telus.
after the agent evaluate my account he claimed I am unable to give you a offer or credits such as you have now with the exiting account, so i just gave up and hangup the telephone.
Definitely not the expertise we would like our customers to have. Feel free to ship us A non-public message and we are able to explore our choices to obtain this solved for you.
I needed to contact CS now with Chat and the department I would like to talk to is only offered by cellular phone. The CS on Chat arranged a phone again at an arranged time slot. When that Office referred to as me afterwards I got every little thing sorted out.
so i called the customer server (Jane) to resolve The problem following detailing your situation and what It can be come about, The agent just side together with her lover and she lied with regards to the credits and reductions they faraway Telus technical support from my account like a faithful customer with Telus and she mentioned the credits expired and not out there, she Believe I am Silly, In case the low cost has expired i ought to begin to see the expiration day on my bill like i see on household service Invoice.
In the coming months and months, we'll be Functioning to grow the merchandise and services supported, so preserve checking back for updates.
@Oleginza Wrote: I termed Telus CS at 8.55AM Mountain time plus they hanged up on me, saying that I ought to call in the course of "standard Business office hours". Is that this for true?
At the moment my cell phone stopped connecting to your telus network. Subsequently it's taken me a forty five to sift in the ai gate keepers prompt's just to speak to a real person, all whilst telus ai tries almost everything to not allow me to speak to a real individual.
The TELUS group acknowledges that our operate spans lots of Territories and Treaty locations and we are grateful for the normal Awareness Keepers and Elders who're with us currently, whoever has absent prior to us and also the youth that encourage us.
The TELUS group acknowledges that our function spans many Territories and Treaty places and we are grateful for the traditional Expertise Keepers and Elders who will be with us now, anyone who has gone before us and the youth that encourage us.